It is not only about attracting the right buyers to your amazon store; it is also about keeping them involved. Today, a substantial portion of the urban population shops online, and with such a wide range of choices, an eCommerce business cannot afford to make any mistakes, or the buyer may opt for another brand.
Customer support is crucial for facilitating customers at ease and maximizes the shopping experience. It extends to various platforms like phone and email but live chat support services are the latest going trend on online stores like Amazon, eBay, etc.
When customers log into your amazon store, live chat provides a simple forum to them to chat with a virtual assistant or a live chat agent.
Benefits of amazon virtual assistant services to improve customer support through live chat
Simple and fast execution
Live chat support system has become increasingly common nowadays. It not only allows online retailers to give immediate online customer support but also fuss-free consumer support.
Reduce the problem resolving time
Customers expect prompt responses to their requests. Customers favor live chat because of the immediacy it offers, according to 79 percent of respondents. Hire a virtual assistant for chat support and personalize customer response within a time frame.
Improved customer service performance
According to studies, making a live person answer their questions while shopping online is one of the most valuable aspects of an online business for 44 percent of consumers. Customers considered live chat to be extremely effective in 90% of cases. Prompt customer support via live chat enhances customer satisfaction and builds brand trust.
Reduced customer service costs
Our Amazon virtual assistant services are cost-efficient when it comes to living chat support. A virtual assistant can support multiple chat windows at a similar time but cannot attend multiple calls at the same time. This will cut down your number of live calls/phone calls.
Customer interaction is higher
A lack of engagement has deterred more than half of online shoppers from making a purchase. Before making a purchase, 77% of them like to speak with a live human and not a bot.
Improves customer service quality
Amazon is a platform for hundreds of sellers, and eCommerce business is built on better connectivity. Customers prefer live chats to phone or email communication. Customers are most likely to purchase if they get a prompt response on the online store, or else they lose interest in your brand over other brands.
Reduce cart abandonment rate
Because of the low user experience on online sites, most shoppers on Amazon only add items to their cart but never proceed to the ‘Proceed to buy’ button. Our Amazon virtual assistant services help in decreasing shopping cart abandonment by providing live chat assistance to your customers while making a purchase.
Improves sales conversion rates
Customers who visit Amazon are always perplexed by the number of brands available and need assistance in making the decision. They might need help in choosing the right product, detailed information about your products, and policies. A live chat virtual assistant assists them with a suitable answer and attempts to close the deal in this situation.
Live Chat support services add loyal customer
Customers who got live chat support last time on your online store at amazon would come back next time for shopping. So our virtual assistant tries their best to troubleshoot customer issues without wasting their valuable time.
To summarize, while the value of traditional customer care approaches cannot be understated, live chat assistance customer service is a function you can surely have on your website to provide your customers with a smooth shopping experience.
Try recruiting live chat agents from Fecoms if you want to hire a virtual assistant who can carry your customer experience to the next level.