Customer service plays a critical role in the growth of any organization, whether small or large. Happy consumers share a positive word about your goods and industry, promoting you to buy from more people.

It is an expensive affair, though, to have an in-house email & chat service, as you would have to employ a full-time resource. You will also need to purchase office facilities to start running email & chat support. A good way to provide reliable help for email & chat is to outsource chat support services for the same.

Tasks our devoted email and chat service assistants can handle

You can rest assured that the virtual agent you are recruiting is professional and experienced in customer care and knows how to engage prospective clients as you outsource chat support services.

Here is a list of activities that can be performed by our simulated email & chat service assistants:

  • Technical assistance
  • It encompasses every technical website/product obstacle encountered by customers/visitors. To the satisfaction of the customer, your virtual assistant will provide technical support aim at a prompt resolution of all requests.

  • Resolve escalated issues
  • When you are into a business, escalations are a very common issue that crop up. The primary concern, however, is to tackle them properly. When you hire a virtual assistant online, all escalations are handled efficiently and queries are forwarded to the concerned authority to ensure a perfect spot.

  • Prompt revert back
  • To ascertain sound customer support, it is important that no query or complaint go unattended. Our dedicated team works 24/7 from remote to ensure that your customers get back to their questions or grievances quickly or shortly.

  • Email assistance
  • Communication is the main element in maintaining interaction with customers and individuals who are important to the business. Our email support services meet the needs of your non-voice contact center, which applies to customize and timely 24/7 email responses, managing sensitive business email messages, and optimizing the emails so that important emails are not missed.

  • Record Complaints
  • To monitor efficacy and enhancement our support executives keep a log of all new, existing, and old queries and complaints, and customer feedback.

  • Support For Live Chat
  • The live chat support system for the website is a distinct opportunity to engage anyone and everyone who lands on your website. Assists them through the entire sales cycle such, as sales pitching, product selection and buying support, up selling, cross-selling, recording bills and payments.

    Under our outsource chat support services, our team uses advanced tools and software to help manage the functionality of your live chat support.

  • Complaint evaluation
  • Your outsourced virtual assistant also provides a thorough report on complaint analysis that can be used to drive business improvements.

  • Extend customer support in online business
  • Our team is proficient in handling queries related to the shipment, tracking orders, exchanges, and returns, payments, managing orders, etc.

  • Troubleshoot IT issues
  • When you outsource our chat and email support services, our team addresses your system needs like programming, application, operating system, networking, etc.

Conclusion

These days, outsourcing email and chat support functions is more important than an alternative because of the system’s reliability when outsourced. To handle your support role, a correct outsourcing partner can be a blessing to your business.

Good to go to boost your productivity? Choose the one that best suits your requirements.

Contact Fecoms to hire a virtual assistant online. That is all!! We have been into providing remote assistance to the business of every size. Get in touch for any kind of assistance.